SUPPORT
Questions and answers
Help with backups, privacy and using the app.
Yes. Most features are free. An expanded paid version with additional features is coming soon.
We’re working on it. Leave your details in the form and we’ll let you know when it’s ready.
No. The connection is optional, and you choose exactly which data to share.
No. Tracking is completely private, and you can turn it off at any time.
How do I back up my records?
Use the backup and export options in the app settings to export a JSON file. Choose whether to include progress photos and save it somewhere you trust. A CSV export is a partial report, not a full backup. Internal weekly backups remain in the app folder and do not protect against losing the device. Password-encrypted backup export is available.
How do I delete my data?
In the app settings, choose “Delete all data” and complete both confirmations. This removes your records, photos and app-managed backups. “Start over” only resets settings and keeps your records. Separately delete any exports or device backups you no longer want.
Does Healthy+ connect to Apple Health?
The current iPhone version connects to Apple Health. You choose which types of data to share. Health Connect for Android is coming soon.
When does information leave my phone?
Food recognition, barcode lookup, dictation and optional weather features may contact external services. Food recognition explains the transfer and asks for consent before sending information. Manual logging is available. Device permissions can be changed in system settings; revoking permission does not erase information already sent.
How can I get in touch?
Write to info@edenweiss.co.il. A short description of the issue, device model and app version is helpful. Please leave health details, full backups and personal photos out of your initial message.